WELCOME TO THE SHOWCASE
Forget boring lesson plans – this is an adventure through creative learning, hands-on training, and game-changing skills – all powered by a passion for teaching and fueled by limitless curiosity (and maybe a coffee or two)!
Project 1: Onboarding Program for Fresh Graduates hired by Ceylon Organic House
This project aimed to design and deliver a training program for fresh graduates joining Ceylon Organic House (COH), a company committed to sustainable agriculture and the promotion of organic products. The initiative addressed a critical need: bridging the gap between academic learning and practical understanding of COH’s goals and operations.
With COH expanding its presence in Canada and Sri Lanka, aligning new hires with the company’s mission was paramount. The training not only equipped fresh graduates with the tools to excel in their roles but also ensured they internalized the values of sustainability and ethical practices that form the core of COH’s identity.
Responsibilities
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Instructional design
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Curriculum development
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Workshop facilitation
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eLearning module creation
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Performance assessment
The Problem
COH recognized a gap between the academic knowledge of new recruits and the specific skills required to contribute effectively to its operations. Challenges included:
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Limited Practical Knowledge: Many graduates lacked an understanding of sustainable agricultural practices and COH’s operational processes.
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Lack of Goal Alignment: New hires often struggled to connect their daily tasks to the company’s overarching mission.
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High Onboarding Costs: Without structured training, onboarding processes consumed significant time and resources.
This situation highlighted the need for a structured program to onboard and upskill fresh graduates quickly while fostering a sense of purpose and connection to COH’s goals.
Tools Used
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Articulate Storyline 360
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Adobe Creative Cloud apps
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Axonify
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Canva
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Zoom
The Solution
To address these issues, I designed a structured onboarding and training program combining eLearning modules, interactive workshops, and practical activities. Key components included:
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Scenario-Based eLearning: Focused on real-world applications of COH’s processes, such as inventory management, customer interactions, and implementing sustainable practices.
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Mission Alignment Workshops: Interactive sessions where trainees explored COH’s goals, values, and the importance of sustainability in agriculture.
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Practical Field Activities: Visits to COH’s organic farms and retail outlets allowed graduates to experience operations firsthand.
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Resource Portal: A resource hub on Axonify with all the learning materials, video tutorials, and quick-reference guides to support continuous learning.
The Process
Results & Takeaways
Improved Onboarding Efficiency
Reduced time-to-productivity for new hires by 30%.
Enhanced Goal Alignment
Over 90% of participants reported a better understanding of COH’s mission and their role in achieving it.
Higher Retention Rates
Graduates felt more connected to COH’s values, contributing to a lower attrition rate.
Key Learnings
Empathy Matters
Understanding the unique challenges of fresh graduates is crucial for designing effective training.
Visual Consistency
Aligning content design with COH’s branding reinforced the company’s identity.
Continuous Improvement
Regular feedback and iteration ensured the program remained relevant and impactful.
Project 2: Demystifying Cognitive Science & Brain-Computer Interface (BCI) Research for Volunteers
This project was created to make cutting-edge research in Brain-Computer Interfaces accessible and inclusive for a diverse audience of volunteers. This initiative aimed to address the challenges of effectively communicating complex scientific concepts to participants from various educational, cultural, and experiential backgrounds.
The training program provided clear, engaging, and visually appealing resources to prepare volunteers for their roles in BCI research studies. By focusing on inclusivity and accessible design, the project ensured that participants felt empowered and informed, fostering their active and confident participation.
Responsibilities
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Instructional design
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Multimedia content development
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Accessibility integration
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Volunteer feedback and iteration
The Problem
BCI research relies on volunteer participants who often lack the technical expertise needed to fully grasp the underlying concepts. Challenges included:
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Complex Terminology: Volunteers frequently encountered technical jargon that could discourage participation.
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Lack of Inclusive Design: Training materials were not previously optimized for individuals with accessibility needs or varied learning preferences.
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Volunteer Retention: Without engaging and clear training, some participants felt disconnected or overwhelmed, leading to high dropout rates.
Tools Used
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Moodle (Learning Management System)
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Vyond
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Canva
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Google Workspace
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Accessibility Testing Tools
The Solution
To address these issues, I developed an inclusive training program designed to:
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Simplify Complex Concepts: Breaking down BCI principles into easily digestible content using plain language and visual aids.
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Leverage Multimedia: Animated explainer videos created in Vyond illustrated key ideas and scenarios, making the material engaging and relatable.
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Create Accessible Resources: Ensured materials met accessibility standards, including captioned videos, screen reader compatibility, and multiple language options.
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Use Modular Design: Designed the Moodle-based course with self-paced modules, allowing volunteers to navigate topics at their own pace.
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Feedback-Driven Improvements: Integrated volunteer feedback into iterative updates to continuously refine the program.
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Results & Takeaways
Increased Volunteer Retention
The dropout rate decreased by 40%, as volunteers felt more prepared and supported.
Enhanced Accessibility
All materials met WCAG 2.1 standards, receiving positive feedback from participants with disabilities.
Improved Confidence
Over 85% of volunteers reported feeling confident about their understanding of BCI research after completing the training.
Key Learnings
Accessible Design is Essential
Inclusive design creates a more equitable and engaging experience for all participants.
Visuals Speak Volumes
Animated videos made complex topics more relatable and memorable.
Feedback Drives Success
Listening to volunteers ensured the program met their needs and expectations.
Project 3: AI-Assisted Client Onboarding & Training Solution for a Hosted PBX Service
This project was all about improving how clients onboard to Hosted PBX systems. The focus was on creating a training program that’s not just personalized but also scalable and supported by AI—specifically designed to meet the unique needs of each client and ease the adoption of advanced communication technology in their operations.
The final outcome was a resource hub that’s designed with microlearning principles, focusing on providing quick, digestible content for both new and existing clients. The ultimate goal was to minimize the volume of support tickets arising from a lack of system understanding, enhancing both client satisfaction and operational efficiency for the company.
Responsibilities
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Content strategy & development
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AI-enhanced visual designs for client-specific scenarios
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Scalability planning
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Feedback integration
The Problem
The adoption of Hosted PBX systems came with recurring issues:
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Frequent Support Queries: Clients often reached out for help with basic configurations and troubleshooting.
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Inconsistent Knowledge Retention: Traditional training materials failed to address diverse client needs or keep pace with system updates.
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Scalability Challenges: Training approaches were not equipped to handle the wide variety of business sizes and setups.
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Industry-Specific Requirements: Clients from different industries needed highly customized training to align with their unique workflows and regulatory constraints.
Tools Used
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Xyleme
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DALL-E
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Adobe Premier-Pro
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Google Workspace
The Solution
The solution was a scalable and personalized resource hub built with the following features:
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Microlearning Modules: Focused, topic-specific lessons designed for quick consumption and easy reference.
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AI-Assisted Visual Design: Bespoke illustrations and explanations generated with DALL-E to simplify complex topics and address industry-specific needs.
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Modular Content Creation: Xyleme enabled the creation of reusable, adaptable learning content tailored to each client’s Hosted PBX configuration and industry requirements.
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On-Demand Accessibility: Clients could access resources anytime, ensuring support was available whenever they needed it.
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Continuous Updates: Regular revisions based on user feedback ensured content remained relevant and comprehensive.
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Personalized Learning Paths: Tailored content addressed the unique requirements of various industries, such as healthcare, finance, and retail, ensuring relevance and compliance.
Results & Takeaways
Support Ticket Reduction
The resource hub contributed to a 40% drop in basic troubleshooting queries within six months.
Client Empowerment
Post-training surveys revealed a 35% increase in client confidence with Hosted PBX systems.
Enhanced Engagement
The use of DALL-E visuals and interactive modules led to a 82% rise in client participation.
Key Learnings
Microlearning Drives Efficiency
Short, targeted lessons helped bridge knowledge gaps quickly and effectively.
AI as a Design Ally
Tools like DALL-E elevated the quality and accessibility of visual content, especially for industry-specific challenges.
Resource Hubs Foster Independence
Providing on-demand, scalable solutions empowered clients while reducing operational strain.
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I'm here to help you create impactful learning experiences, develop engaging training materials, or master essential tools and skills – all on your terms!
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Because every learner and project is unique, I don’t believe in one-size-fits-all solutions. Instead, let’s chat about your vision and goals. From instructional design and e-learning development to technical training and 1-on-1 tutoring, I’ll craft a personalized plan that delivers real results.